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Privacy Policy.

How we collect, use, and protect your information across the Chitin apps and the chitin.net website. Last updated: April 2026.

Overview

Chitin ("we", "us", "our") operates the Chitin Avatar (iOS), Chitin Phone (iOS), Chitin Desktop (macOS), Chitin Bridge (macOS), and the chitin.net website. This policy describes how we collect, use, and protect your information across all of these apps and services.

Information We Collect

Anonymous Device Identifier

When you first open any Chitin app, a random device identifier is generated to create your anonymous account. No name, email, phone number, or personal information is required.

Usage Data

We track daily message counts to enforce free tier limits. This data is associated with your anonymous device ID, not your personal identity.

Subscription Status

If you subscribe to Chitin Plus, we store your subscription tier and expiration date to provide premium features.

Feedback

If you submit feedback through any Chitin app or the website, we store your message, optional email address, and the app or platform you submitted from.

Information We Do NOT Collect

  • We do not store conversation content beyond the active session.
  • We do not record or store voice audio.
  • We do not collect your name, phone number, or physical address.
  • We do not track your location (unless you explicitly enable weather context, which uses approximate location only).
  • We do not use your data to train AI models.

How Conversations Are Processed

Chitin offers multiple connection modes, each with different privacy characteristics.

Free / Plus Tier (Managed)

Messages are sent to our relay server (relay.chitin.chat), which forwards them to the appropriate AI provider for response generation. Messages are processed in transit and not stored after the response is delivered.

OpenClaw Mode Fully private

Messages can travel directly between your device and your local machine, or through the relay with end-to-end encryption. We have no access to these conversations.

Direct API / BYOK Mode Fully private

Messages are sent directly from your device to your chosen AI provider using your own API key. We have no access to these conversations.

Third-Party Services

  • AI Providers — When using managed tiers, your messages are forwarded to third-party AI providers for response generation. These providers process messages according to their own privacy policies and do not train on API inputs by default.
  • Apple StoreKit — Processes subscription payments. Subject to Apple's privacy policy.
  • Cloudflare — Hosts our website and provides DNS and edge networking. Subject to Cloudflare's privacy policy.

Data Security

  • Anonymous device registration — no personal information required.
  • All relay communications use TLS encryption (HTTPS/WSS).
  • OpenClaw relay uses end-to-end encryption (ECDH P-256 + AES-256-GCM).

Children's Privacy

Chitin is not directed at children under 13. We do not knowingly collect information from children under 13. If you believe a child under 13 has provided us with information, please contact us at [email protected].

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Questions about this privacy policy?

[email protected]
Chitin, LLC · Huntsville, Alabama